something is wrong!

By: Janka, Slovakia Posted: 2012-02-15

we have booked 2 nights halfboard from home in advance, when we came to the hotel, nobody knows about us there. first they said that the hotel is full, later 2 rooms were ready for us... food at not very high quality level, no drinks at all included in the pre-ordered meals, what more, no juice at all even not for sale! for dinner, you can not have any fish or sea food. as Cuba is the island full of many kinds of fruits growing everwhere, we were very disappointed with the fruit pieces from can for the breakfast... service is very poor and slowly because there is just one person doing everything from reception to the waiter. hotel was full of people and it took more than half than hour to order and another 45-60 minutes to actually get the food on the table.
beach: very small hotel beach is in the shade of palm trees whole morning, later there is some sun. sand is little bit dirty from the sea plants, noone cares...
rooms are nice but quite dark, just small lamps. hot water only sometimes. environment is amazing view from the balcony brilliant.
i guess, the best times of this hotel are over...